System Support

System support is a service that works hand in hand with our maintanence service. By ensuring our customers have security in knowing that one technical team will service their system thoughout the life of the contract. Your team will ensure that you have a dedicated support coordinator that will answer your calls, provide you with an experienced helpdesk, ensure the same technical team will check any faults remotely or attend site if necessary, your support coordinator will then call you back to complete our service. This process is followed through all services listed below:

• Telephony upgrades

• Audits

• Moves, adds and changes (Remote and Onsite Visit plus permanently contracted staff)

• Billing

• System administration

• Fault logging

• Managed services